Since each piece is handmade to order, outside of repairs and issuing a claim for defect, we do not accept returns. If your piece has been damaged or is defective please email email@example.com for a repair authorization within 24 hours from receiving your order.
Custom pieces cannot be returned unless the item is damaged. For repairs, please email firstname.lastname@example.org.
If you cancel your order within 12 hours, you will receive a full refund. Once 12 hours pass, you will subjected to a 50% restocking fee based on the materials of the piece and the amount of work that's been done.
Kindly note that any custom or personalized piece cannot be cancelled after 24 hours. No refunds will be issued once production has begun.
If you have any additional questions, you may email us at email@example.com or give us a call at +1 (855) 204-1980.
Thank you for your understanding.